Exchanges and Returns
- The exchange period is 30 days from the date of delivery of your order.
- The exchange can only be made through our customer service.
- Items purchased in our online store can be exchanged in our physical stores.
- Exchange is guaranteed at no additional cost. We use the Reverse Logistics Service, in the national territory
- We will send you a code so that you can take it to the post office closest to your home, at no additional cost in the national territory. - For more details, please contact our customer service:
whatsapp +5511942087288, Monday to Friday from 10 am to 6 pm.
- To return your order, it is necessary to make the request by sending an email to email@example.com
- Return period is 7 working days from the date of delivery of your order.
- The products must be returned in the same condition and packaging in which they were sent, including the original invoice or copy and the warranty.
How do I cancel an order I just placed?
If the payment method chosen was Boleto Bancário and the payment has not yet been made, the order will be canceled automatically, without any cost to you.
- But if the order has been made using another form of payment, it is necessary to contact our customer service: +5511942087288 or send an email to firstname.lastname@example.org