Exchanges and Returns


- The exchange period is 30 days from the date of delivery of your order.

- The exchange can only be made through our customer service.

- Items purchased in our online store can be exchanged in our physical stores.

- Exchange is guaranteed at no additional cost. We use the Reverse Logistics Service, in the national territory

- We will send you a code so that you can take it to the post office closest to your home, at no additional cost in the national territory. - For more details, please contact our customer service:

whatsapp +5511942087288, Monday to Friday from 10 am to 6 pm.



- To return your order, it is necessary to make the request by sending an email to

- Return period is 7 working days from the date of delivery of your order.

- The products must be returned in the same condition and packaging in which they were sent, including the original invoice or copy and the warranty.

How do I cancel an order I just placed?

If the payment method chosen was Boleto Bancário and the payment has not yet been made, the order will be canceled automatically, without any cost to you.

- But if the order has been made using another form of payment, it is necessary to contact our customer service: +5511942087288 or send an email to